Elevon in ForbesHow O2 Slovakia Put AI in the Hands of Every Employee
O2 Slovakia gave every employee the ability to build their own AI agents. No code. No IT ticket. No waiting.
Client
O2 Slovakia
Industry
Telco
Platform
Elevon
Deployment
Production
Every employee. Every role. Their own AI agents. No code required.
The Challenge
AI was on the agenda at O2 Slovakia. The question was never whether to use it, but how to introduce it in a way that would work for everyone, not just a handful of technical specialists.
Without a unified approach, the risks were clear: fragmented tools across teams, no visibility into where AI was actually creating value, and IT becoming a bottleneck for every new use case. On top of that, any solution had to meet the security and compliance standards of a large enterprise telecoms operator without exception.
O2 Slovakia needed a foundation that could scale across the entire organization while keeping security, governance and day-to-day usability in equal balance.
Since Q4 2025 and throughout 2026, O2 Slovakia has been using the agentic AI platform Element AI by Elevon to support all employees through role-based AI agents that assist with their daily work.
Why the Elevon Platform
O2 Slovakia chose to deploy the Elevon platform as the single foundation for AI adoption across the organization. Three things made it the right fit:
No-code by design:
Any employee, in any role, can build their own AI agents without technical knowledge or IT support. The goal was a real shift in how people work, not a tool that ends up used by ten people in one department.
Enterprise-ready from day one:
Full compatibility with O2 Slovakia's corporate IT environment, identity and access management, audit logging, data governance and GDPR compliance. AI adoption could not come at the cost of security.
Telco-specific knowledge built in:
The platform includes retrieval-augmented generation tuned for the telco and banking sector, giving AI agents access to domain-specific knowledge from the start. O2 Slovakia sees this as a genuine differentiator rather than a standard feature.
"Our strategy is AI-first: use AI where it brings measurable value. We are not building AI capabilities in isolated areas. We are building them across every role, because that is how you actually change the way people work."
The Rollout
Elevon and O2 Slovakia worked together iteratively, with each step grounded in real organizational constraints rather than an ideal-world implementation plan. The focus throughout was on genuine adoption, not a polished demo.
The result: every O2 Slovakia employee can now create their own AI agents tailored to their specific role and daily tasks. The platform became a shared workspace where AI shifted from being something IT manages to something people actually use.
What this looks like in practice
A customer care specialist builds an agent to handle repetitive query classification. A finance analyst sets one up to summarize weekly reports. A product manager creates an assistant that monitors competitive activity. No tickets raised. No development resources needed. Just a different way of working.
The Results
The platform went straight into production. Not a pilot. Not a proof of concept. Real employees, real workflows, measurable impact from day one.
Improved work efficiency across departments
Reduced manual effort on routine and repetitive tasks
More consistent outputs across teams
A scalable foundation ready to grow as new use cases emerge
The key difference from a typical AI deployment is repeatability. Value is not locked into one workflow or one team. It is built into the platform and can be extended across the organization without starting from scratch.
"The Elevon platform lets our people at O2 Slovakia simplify their work, eliminate routine and focus on what brings real value. With a no-code environment, every employee can build AI agents tailored to their role. This is how we are systematically strengthening AI capabilities across the entire organization."
Why It Worked
Most enterprise AI initiatives fall short not because of the technology, but because of the gap between what is technically possible and what people in the organization can actually use and adopt.
This deployment closed that gap on three levels. Non-technical employees could participate from day one, which made adoption broad rather than narrow. Enterprise security requirements were met in full, which removed the usual friction between IT and business teams. And the architecture was built to grow, not just to handle the first use case.
For O2 Slovakia, this was not a technology project. It was a shift in the way of working. Elevon served as a platform and transformation partner throughout.
Want a similar transformation in your organization?
Let's talk about how Elevon can put AI in the hands of every employee.
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